Your Ultimate Destination for Online Deals and Discounts

  • Free shipping over $99

  • Hassle free returns

  • Australia wide shipping

  • 5 Star customer service

Shipping policy

Shipping Policy

This policy covers all the Terms relevant to Aussie Savings Spot shipping and delivery services.

Shipping Policy

1. Order Processing

Upon placing your order, you will receive an email confirmation. Please retain this email as proof of purchase.

2. Shipment Processing Time

Processing time refers to the period required to prepare your order for shipping. Once your payment is authorized and verified, orders are processed within 1-2 business days. We will notify you of any delays. Orders placed on weekends or public holidays will begin processing on the next business day. During peak periods and holidays, processing times may be extended by 1-2 business days.

3. Shipment Locations

We ship to all Australia.

4. Shipment Rates and Delivery Estimates

Standard shipping within metropolitan areas is a flat rate of $6 for orders under $99, with delivery within 3-7 business days. In certain cases, we may be unable to find a courier to deliver to the customer’s address (particularly islands and remote, regional areas), or the shipping cost may exceed the total order value. In such instances, Aussie Savings Spot may contact the customer to:

  • Cancel and refund the order,

  • Modify the order contents,

  • Arrange an external courier at the customer’s expense.

5. Shipment Tracking

Aussie Savings Spot aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.

6. Delivery Times

We strive to deliver your order as quickly as possible. Estimated delivery times are provided upon order placement and commence from the shipment date, not the order date. Delivery times are estimates and subject to order acceptance and approval. Estimated arrival dates are not guaranteed and may be affected by weather delays and other unforeseen circumstances. We make every effort to fulfill your order unless exceptional circumstances arise.

FAQs

Is free shipping available on every order? Free shipping is available on all orders over $99. While we strive to offer free shipping on every product and order over $99, this is not guaranteed for all orders.

Are there any exceptions to the free shipping policy? In some cases, we may be unable to find a courier to deliver to the customer’s address (particularly islands and remote, regional areas), or the shipping cost may exceed the total order value. In such instances, we may contact the customer to:

  • Cancel and refund the order,

  • Modify the order contents,

  • Arrange an external courier at the customer’s expense.

How will my order be delivered? All Aussie Savings Spot products are shipped via a courier service unless otherwise stated. We do not take responsibility for the actions or performance of external couriers or delivery partners once the order is picked up. This includes but is not limited to:

  • Couriers leaving packages in an unsafe area,

  • Couriers delivering to the incorrect address or recipient,

  • Couriers not delivering in a timely manner,

  • Couriers not notifying customers of an estimated delivery time.

While such occurrences are rare, we will do our best to rectify the situation if it arises.

Will I receive a tracking link? Customers will receive a tracking link upon order fulfillment. This may take up to 24-30 hours on business days, and 48 hours if the order is placed on a weekend or public holiday.

Can I change, modify, or cancel an order after it has been dispatched? We are unable to change, modify, or cancel an order after it has been dispatched. Similarly, we do not price match, so no refunds or discounts will be offered post-purchase if the customer finds the same product at a lower price elsewhere.

What happens if I need to change or cancel an order after it has been dispatched? After delivery, customers can return their order to the nearest Aussie Savings Spot warehouse at their own expense within 30 days of the initial purchase, provided the products are unopened, unused, and undamaged. Once the order contents are verified as unopened, unused, and undamaged, a full refund will be issued minus the return delivery fee, restocking fee, and any payment merchant fees incurred by Aussie Savings Spot when the order was placed. Please contact support@aussiesavingsspot.com.au for assistance.

Am I entitled to compensation if my order is delayed? We do not take responsibility or offer refunds/compensation for delayed or undelivered orders. Additional circumstances not covered include but are not limited to:

  • Customer unavailability at the time of delivery,

  • Third-party collection issues,

  • Address changes,

  • Delivery rescheduling by the customer,

  • Issues with delivery partners post-dispatch.

Do I need to show my ID when my order is delivered? Customers may be required to provide proof of ID before the order is handed over to ensure security. Failure to produce ID may result in order cancellation. In such cases, a full refund minus the return delivery fee, restocking fee, and payment merchant fees will be issued once the order is returned to our warehouse.

I received a notification that my order has been cancelled. What can I do? Our system may automatically cancel orders deemed high risk for fraud to protect customers. If you believe your order was incorrectly cancelled, please contact us at support@aussiesavingsspot.com.au. Customers may need to provide photo ID or evidence of payment method ownership. We may hold your order while verifying details and may request payment via direct deposit or third-party payment tools like PayPal, Afterpay, or ZipPay. Credit card fraud offenders will be reported to authorities.

Can Aussie Savings Spot change or update the Shipping Policy? Aussie Savings Spot reserves the right to change, modify, amend, or replace any part of this shipping policy, including its applications, inclusions, and exclusions, at any time without notice.

How can I contact Aussie Savings Spot if I have questions about shipping? For any shipping-related concerns, please contact us at support@aussiesavingsspot.com.au. We will do our best to assist you.